My two cats, Pergo and Colonel Lint, received very exciting news yesterday. A call came from their veterinarian’s office asking if we wouldn’t mind rescheduling their annual check-up. They were supposed to go in at 3pm yesterday. Unfortunately, our doctor had gotten behind because she had several emergencies that had taken priority over general exams. Of course, I had arranged my entire afternoon to be able to take them for their exam and vaccinations. However, the cats were more than happy to reschedule for a time far off in the distant future. Actually, we’re going early next week. But since cats don’t have calendars or blackberries (phones nor fruit), they don’t know that.
After receiving the news that he didn’t have to go to the doctor, Colonel Lint fell asleep in the window. Pergo’s reaction was to stretch out belly-side-up on the couch next to where I was working. Apparently, the good news made them very sleepy.
While the cats were happy that the call came for their own reasons, I was happy because it demonstrated a couple of great things about my vet’s office. First, they are organized enough to realize that they’re running behind. Second, they are polite enough to give clients the opportunity to reschedule rather than having us pile up in the waiting room getting frustrated – and our pets getting more and more stressed out.
Personally, I was also happy to know that my doctor takes emergencies that seriously. I can be sure that if I am ever a pet guardian needing her emergency services, I know that she will make my cats her priority. I hope I never have to put that into practice, but it is very comforting to know.
If you’re ever concerned about how these types of situations are handled at your vet clinic, don’t be afraid to ask. Their office manager should be glad to discuss their official policies and procedures with you. If they’re not transparent with those details, you may consider entrusting your pets’ health to a different veterinary practice.